Help Center

Payment Questions

How can I pay with a Master Card or Visa (Debit/Credit Card)?

List of Supported Currencies

List of Supported Credit/Debit Cards

Shipping Questions:

I did not receive my order yet?

Shipping Policy:

International Shipping (Outside of USA/Canada)

Where's my order tracking number?

Tracking Number Policy:

I ordered using 'express shipping' and it's been over 3 weeks.

Express Shipping Delays

Custom Fees & Policy

Will I have to pay custom fees?

Refund/Replacement Policy

How to get refund on my purchase?

Refund/Return Policy

I received the wrong item, what are my options?

I placed order of wrong item, i want different item, how to edit my order?

Changing Order Details

24 Hours Policy (Important)

Order could be modified within 24 hours

Product Information

Shoe SIze

How do I know my exact shoe size?

Sneakers Size:

Payment Questions